Privacy Policy

1. Introduction

Welcome to YogDesk ("we," "our," or "us"). YogDesk is operated by Shilpakar Tech LLP, a company registered in India. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our yoga studio management platform, including our website, mobile applications, and WhatsApp integration services (collectively, the "Service").

By using YogDesk, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you create an account.
• Business Information: Studio name, address, UPI ID, and other business details you provide.
• Student Data: Names, phone numbers, email addresses, and attendance records of your students that you enter into the system.
• Payment Information: Package details, payment records, and transaction history you record in the system.
• Communication Data: Messages sent through our WhatsApp integration feature.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
• Device Information: Browser type, operating system, device type, and IP address.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage.

2.3 WhatsApp Integration Data

When you connect your WhatsApp Business account to YogDesk, we collect:

• WhatsApp Business Account ID and phone number ID
• Access tokens (stored in encrypted form)
• Message delivery status (sent, delivered, read)
• Message content sent through our platform to your students

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your requests and manage your account
• Send automated WhatsApp messages on your behalf to your students
• Track attendance, manage packages, and process payment reminders
• Send you important updates about our Service
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating our Service:

• Meta (WhatsApp): For WhatsApp Business API integration to send messages
• Cloud Hosting: For secure data storage and processing
• Email Services: For transactional and support communications
• Analytics: For understanding how our Service is used

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If YogDesk is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data (including WhatsApp access tokens) at rest and in transit
• Secure HTTPS connections for all data transmission
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Secure password hashing

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Object: Object to processing of your personal information

To exercise these rights, please contact us at privacy@yogdesk.com.

8. Children's Privacy

YogDesk is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: